DoneDeal’s security advice for online buyers and sellers

The people responsible for online safety at DoneDeal read our yesterday’s story about Scammers looking for victims on DoneDeal.ie and sent us some of their security advice for buyers and sellers. In our opinion that shows commitment on behalf of the company towards the safety of their customers, so we’re happy to back their efforts of keeping users online interactions safe, secure and stress-free. Here is DoneDeal’s advice about buying and selling online:

(see all DoneDeal’s safety advice at their website: http://help.donedeal.ie/safety and more info on avoiding scammers is available at: http://blog.donedeal.ie/articles/avoid-text-and-email-scammers/)

While the vast majority of buyers and sellers are honest, there is always a slight risk of a deal going bad. Take note of DoneDeal’s simple safety advice and make sure your experience is a positive one.  The way DoneDeal works is that users browse for goods and then contact the seller to arrange a time and place to view or buy the item for sale. On average, 90,000 new items are advertised each month, with products ranging from art and antiques, right through to video games and vehicles.  The site currently has over 200,000 adverts active on the website.

DoneDeal takes fraud management very seriously and the company has great processes and resources to help fight against potential crime via ads on DoneDeal. The company works very closely with An Garda Siochána and takes all instances of potential fraud very seriously.  Speaking about online safety Melrona Doyle, Head of Customer Support at DoneDeal said, “If you feel you have been defrauded by a seller on DoneDeal, have reason to believe you have discovered stolen goods or believe that someone who is advertising something that may have legal implications we would strongly encourage you to contact your local Gardai to report the incident or the advertiser.”  She continued, “We strongly believe in working closely with the Gardai and other government agencies to keep our community safe. We can provide assistance to them on behalf of victims of crime and we also provide support and services to them free of charge.”

Like any retailer or shopper, it’s important to think about safety. Just because the transaction doesn’t take place in a high-street shop doesn’t mean you have to forego CCTV, proof of purchase, personal security or protection against counterfeit notes or bouncing cheques.  Whether you’re a buyer or seller there are ways to ensure you’re not taken advantage of by an unscrupulous minority.  Here is some of DoneDeal’s top advice for buyers and sellers:

If you are selling goods

  • Arrange a time and place you feel comfortable with.
  • Meet in a well-lit, busy, public place (covered by CCTV if you want to be extra cautious).
  • Don’t meet the buyer alone if you are not meeting in a public place.
  • Give somebody else the details of whom you’re meeting, and where and when you are meeting them.
  • Keep your mobile phone with you.
  • If you live alone, don’t let the buyer know – it is none of their business.
  • If the buyer has to come into your house, keep valuable goods out of view.
  • Remember that the buyer may have concerns about meeting a stranger alone, especially if they are bringing cash.
  • Only accept cash or a bank draft. Make no exceptions.
  • Ensure you receive the full payment before the buyer leaves with the goods.
  • If you’re receiving a large amount of cash, ask someone you know in the retail or hospitality trade to check the notes.

If you are buying goods

  • Arrange a time and place you feel comfortable with.
  • Meet in a well-lit, busy, public place (covered by CCTV if you want to be extra cautious).
  • Don’t meet the seller alone if you’re not meeting in a public place.
  • Be careful about how you are carrying cash to pay for the goods; or else pay with a bank draft.
  • Give somebody else the details of whom you’re meeting, and where and when you are meeting them.
  • Keep your mobile phone with you.
  • If you have to go to a seller’s house be respectful of their privacy.
  • Ensure you have full access to your purchase before handing over all your money.
  • Ask for proof of purchase.
  • If you’re going to see an item for sale at a seller’s home, be aware that they may be afraid you are ‘casing the joint’.

The most important thing a buyer or seller can do in order to have a safe done deal is to trust their instincts and use their common sense. And remember, if it seems too good to be true, it probably is.

 


3 thoughts on “DoneDeal’s security advice for online buyers and sellers

  1. Scammer Sonia Merith still in action- sellers be careful- she makes contact on mail or phone and it sounds too good and strange- fortunately I realised it soon enough. Regina

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