Losses from Business Email Compromise scams rising fast and furious

In 2017, the victims of BEC fraud were stung for $676 million, almost double the loss totals reported in the previous year. The FBI’s Internet Crime Complaint Center (IC3) received a record-high 301,000 complaints of internet-facilitated fraud and other cybercrimes in 2017, with reported losses adding up to $1.42 billion. Pegged at over $676 million, … More Losses from Business Email Compromise scams rising fast and furious

Tech support scams and the call of the void

The importance of providing the best possible after-sales service to customers. L’appel du vide is an expression meaning “the call of the void”, with a similar meaning to what Poe called The Imp of the Perverse: you might define it informally as the sudden irresistible urge to do something harmful, to oneself or perhaps to others. I … More Tech support scams and the call of the void

Scammers and jobhunters

In The Guardian, Snighda Poonam recently explored the competition for jobs in general in India, with massive numbers of applicants chasing relatively small numbers of job opportunities. The article on The scammers gaming India’s overcrowded job market goes some way to explaining why so many find it hard to resist a career in call-centre scamming. Tech support … More Scammers and jobhunters

Four arrested as Microsoft and UK police team up to crack down on technical support scammers

Four people have been arrested after a two-year investigation by Microsoft and British police forces into telephone scams which prey upon the vulnerable, tricking them into believing their computers have been infected by malware. In a typical technical support scam operation, fraudsters will work their way through the telephone book, ringing up people under the … More Four arrested as Microsoft and UK police team up to crack down on technical support scammers

5 things you’ve done wrong when asking your techie for help

Has your computer broken down or is it not working right? Who do you tend to call when your device is on the blip? I bet you know a guy who fits the so-called “techie” category. You know who I mean – someone who studies, works or is just plain good with computers and goodhearted … More 5 things you’ve done wrong when asking your techie for help