Tech support scams and the call of the void

The importance of providing the best possible after-sales service to customers. L’appel du vide is an expression meaning “the call of the void”, with a similar meaning to what Poe called The Imp of the Perverse: you might define it informally as the sudden irresistible urge to do something harmful, to oneself or perhaps to others. I … More Tech support scams and the call of the void

Four arrested as Microsoft and UK police team up to crack down on technical support scammers

Four people have been arrested after a two-year investigation by Microsoft and British police forces into telephone scams which prey upon the vulnerable, tricking them into believing their computers have been infected by malware. In a typical technical support scam operation, fraudsters will work their way through the telephone book, ringing up people under the … More Four arrested as Microsoft and UK police team up to crack down on technical support scammers